Job Description 'To support the users of refinery information systems in use of applications, advise the users in applying functions appropriately, provide ad hoc support / troubleshooting in case of malfunction, install add-ons / upgrades, encourage the users to apply systems for improved productivity, provide on-the-job training to newly joining staff members, provide maintenance on applications / systems, communicate / coordinate with contractors that provide services / maintenance on behalf of the company, assess the effectiveness of applications / systems and take steps to provide the necessary training, education and consulting to improve delivery of service, write or assist in writing specifications for changes or for new applications.
Conducts feasibility study of the different approaches to implement new solutions, acts as a focal point and owner of all problems associated with Refinery Information Systems; records and analyses these to prevent reoccurrences and ensures problem resolution and close out. Takes the role of project leader for implementation of new systems and applications by evaluating hardware and software / application proposals from contractors to project management and users and witnesses FAT and SAT. Keeps abreast of up-to-date information on technology and industry practices which could deliver business information in a more readily assimilated form. Influences development of the Refinery Information Systems and works with other computer groups to define the future computing environment. In the absence of Section Head, performs duties as Refinery Information Systems Section Head.'
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