Responsibilities
Strategy & Planning
• In partnership with the company’s founders & the leadership team, identify opportunities and risks for delivering the company’s services via technology based solutions, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success.
• Identify technology trends and evolving user behaviour that influences success of the business.
• Evaluate and identify appropriate technology Solutions that are platform agnostic and allow for cross platform portability (Web frameworks and the deployment stack, Kiosk based solutions, Mobile solutions, Desktop Applications, Network based applications).
• Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives
• Setting timetables for the evaluation, development, and deployment of all Technology services.
• Establishing robust governance processes of direction and control to achieve objectives, manage risks, efficiently use the organization’s resources of Hardware, Software & Human Capital.
• Collaborate with other teams to assess and recommend solutions to support company needs.
• Establish a governance process that meets expectations for customer information privacy.
• Direct development and execution of an enterprise-wide information management system including information security plan that protects confidentiality, integrity, and availability of the company’s data, Client information and servers.
• Direct development and execution of an enterprise-wide disaster recovery and BCP.
• Communicate the company’s technology strategy to management, staff, partners, customers, and other stakeholders. Implementation & Deployment
• Select and set up a software revision control system and repository
• Select and set up web-based internal communications systems, internal process management systems, content management system and CRM systems.
• Ensure very high standards of User Experience on the company’s technology platforms.
• Select and manage company staff or outsourced vendors who will contribute to the design, development, implementation and management of the company’s technology platforms.
• Select or define the company’s software development methodology. • Establish a specification conformance and testing regimen based on user stories and the User Experience design.
• Promulgate coding conventions and documentation standards.
• Establish and Review best practices for the selected technology frameworks and the application architectures.
• Establish and supervise the software development process, setting short-term objectives and assessing progress as defined by the selected software development methodology.
• Conduct code reviews and specification conformance testing as defined by the selected software development methodology.
• Establish and supervise quality assurance process, including integration and system testing.
• Select, deploy, and monitor performance profiling tools and procedures.
• Review and approve proposed development releases and manage the release process.
• Evaluate and select web application hosting providers.
• Establish an application deployment process.
• Monitor application performance and review any application failures in staging or production.
• Establish a customer service and support process, with particular responsibility for web-based services that implement the support function.
• Establish a process to integrate customer service and support with the software engineering process to support resolution of customer issues and improve application usability. Operational Management
• Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices by attending relevant conferences and reading widely
• Define and communicate company values and standards for acquiring or developing systems, equipment, or software within the company.
• Ensure that technology standards and best practices are maintained across the organization.
• Share knowledge, mentor, and educate the organization’s management, staff, partners, customers, and stakeholders on the company’s technology vision, opportunities, and challenges.
• Ensure company technical problems are resolved in a timely and cost-effective manner.
• Develop, track, and control the deployment of annual operating and capital budgets for purchasing, staffing, and operations for the technology function.
• Plan, Lead and Supervise recruitment, training, retention, and management of all Product Innovation Team as per the company hiring process, personnel policies & requirements
• Establish standards of performance and monitor conformance for staff (through performance review) and vendors (through service level agreements).
• Ensure the company’s internal technological processes and customer-facing services comply with applicable laws and regulations for privacy, security, and social responsibility.
• Collaborate with peers outside the company, presenting at conferences, and writing for publication (online or offline).
Position Requirements
Formal Education & Certification
• University degree in the field of computer science, business administration, or another rigorous discipline. An advanced degree in one these fields is a plus.
Knowledge & Experience
• Demonstrated ability to envision web-based services that meet consumer needs or solve business problems.
• Overall 15 years experience with 7 years experience as IT head role.
• Familiar with more than one software development methodology.
• Ability to discern user requirements and develop specifications.
•Knowledge of Internet protocols and RFC standards, database management systems, and revision control systems.
• Familiarity with information security vulnerabilities and risk management.
• Familiarity with consumer privacy and payments industry compliance requirements.
• Exposure to business theory, business process development, governance processes, management, budgeting, and administrative operations. Personal Attributes
• Proven leadership ability.
• Ability to set and manage priorities judiciously.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Ability to articulate ideas to both technical and non-technical audiences.
• Exceptionally self-motivated and directed.
• Keen attention to detail.
• Superior analytical, evaluative, and problem-solving abilities.
• Exceptional service orientation.
• Ability to motivate in a team-oriented, collaborative environment.
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