The Collector is expected to maintain a cordial relationship with the customer. While it takes a lot of care on the part of sales division to provide cutting edge products and services it is extremely important for proper follow-through to take place.
Main duties will be invoice & statement delivery, payment collection and reconciliation of statements as required followed by reporting back customer queries to the accounts department by acting as a link between the customer and the Finance department. As an Accounts Receivable Collector you will provide support to the business operations in doing additional tasks such as billing, invoicing, reporting/tracking, filing, correspondence, documentation requests, and general administrative duties.
MAJOR RESPONSIBILITES:
A. Coordination
1. Ensure regular follow up of payments and customer visits
2. Prepare and issue statements and other financial reports according to established procedures
3. Follow up on all accounts related query of customers
4. Collect cheques as soon as they are ready
5. Ensure prompt and quick delivery of complete billing documents (invoices & delivery notes) from sales division
6. Coordinate account related issues/reconciliations with customers, finance team and sales
7. Handle customer inquiries about their accounts and help rectify any problems or concerns the customer may be experiencing
B. Administration
1. Verify customer’s accounts and correct any discrepancies
2. Keep a check on monthly receivables activity while making sure that collection, and reporting activities are carried out per specified dates
3. Look into and research customer account details which include non-payments, delayed payments, and other irregularities
4. Create an appropriate communication system that reminds the customer about payment without offending them
5. Develop and upkeep analysis of payment history for top customers
6. Maximize collections and reduce company overdue
7. Perform related clerical duties such as maintaining filing and record systems, completing reports and answering customer queries
8. Collect customer payments
9. Warn immediate superior of potential credit problems
10. Work as a team with the other members and uphold the integrity of the Accounts Receivable Department at all times
11. Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in manner that is in compliance with all company policies and procedures
12. Adhere to company policies, procedures and directions regarding standards of workplace behavior in completing job duties and assignments
C. Relationship Management
1. Maintain contact with internal/external customers to ensure good relationship
2. Administer client account
3. Follow up outstanding accounts in a polite and professional manner
D. Accounts Management
1. Guarantee that customer’s maintain a good credit standing
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