Develops and recommends solutions and strategies, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure.
Participates in project and proposal presentations in addition to completing ongoing project activities. Identifies additional product/services opportunities in customer organization.
In general, customers view this employee as a consultant.
Duties & Responsibilities:
1. Work with customers to design, configure and deploy appropriate business processes and solutions.
2. Help design workflows, new processes, data flow and integrations with existing systems and business practices.
3. Contribute and develop engagement letters and statements of work.
4. Provide on-site user training.
5. Support Project Consultants in developing project plans, estimates and structure on large engagements.
7. Develop and enhance one or more areas of technical expertise and product knowledge.
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