System Support Analyst,jobMinExp! - jobMaxExp! yrs exp,Dubai - United Arab Emirates

Job Description This position is responsible for providing technical support to customer projects and products and expects an understanding of Operating Systems, communications and hardware configurations. This includes installation, integration and system configuration and customization of Itron software products. These requirements include customer presentations, training and written and verbal communications with minimal guidance. Receives incoming customer inquiries via telephone calls, responds to email and web requests, internal customer requests, and other requests as necessary. Must be willing to take ownership of customer issues and consistently meet or exceed customer expectations. Requires excellent communication, decision making and time management skills.

Duties & Responsibilities:
1. Support onsite and in-house technical solutions for projects.
2. Present solutions to customers.
3. Communicate both written and verbal activities with customers and Itron Project Managers to meet specified project deadlines.
4. Train solutions for customers.
5. Employ effective interpersonal communication.
6. Provides front line Customer Support by accepting direct inbound customer inquiries 3 to 4 hours per day (Scheduled)
7. Investigates and Communicates solutions to problems of high complexity with minimal guidance.
8. Continually builds upon current knowledge, maintaining an extensive understanding of software applications, operating systems, Itron’s applications and environments or comparable industry knowledge.
9. Communicates effectively, utilizing strong verbal and written skills to interface with customers, influence strategic future direction, and gain corporate support. Expert questioning and listening skills used to determine root cause.
10. Demonstrates an in-depth understanding of utility operations and concepts.

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